Privacy Policy

Last Updated: December 01, 2025

1. Introduction

Welcome to StreamKin ("we," "our," "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy details how we collect, use, share, and protect your information when you use our application and services.

This policy complies with the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), the UK GDPR for users in the United Kingdom, and other applicable data protection laws.

2. Information We Collect

To provide and improve our services, we collect the following types of information:

• Personal Identification Information: Your email address and a chosen display name when you create an account.
• Platform Data: When you connect streaming platform accounts (like YouTube or Twitch), we access data via their APIs. This includes public profile information, live chat messages from your streams, and public viewer information (usernames, badges). We only request the permissions necessary to provide our features.
• Usage Data: We automatically collect information on how you interact with our services, such as features used, session duration, and performance metrics. This helps us understand user behavior and improve the application.
• Cookies and Tracking Technologies: We use:
  • Essential cookies: Required for authentication and session management (Supabase Auth). These cannot be disabled.
  • Analytics cookies: We use PostHog for product analytics to understand how users interact with our service. You can opt out of analytics cookies via the cookie consent banner.
  • Privacy-first analytics: We also use Simple Analytics, which does not use cookies or track personal data.

Specifically for YouTube (YouTube API Services)

StreamKin uses YouTube API Services to provide live chat monitoring features. When you connect your YouTube account, you authorize us to access specific data including your channel information and live chat messages during your streams.

StreamKin's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We access YouTube data solely to retrieve live chat messages during your streams for analysis within our application.

For information about how Google handles your data when you use Google services, please review the Google Privacy Policy.

Specifically for Twitch (Twitch API Services)

StreamKin uses Twitch API Services to provide chat monitoring and viewer tracking features. When you connect your Twitch account, you authorize us to access your channel information and chat messages during your streams.

For information about how Twitch handles your data, please review the Twitch Privacy Notice.

3. How We Use Your Information

Your information is used for the following purposes:

• Service Delivery: To operate, maintain, and provide you with the core features of StreamKin, such as viewer tracking and chat analysis.
• AI-Powered Features: To generate AI summaries and insights about your stream's chat and viewer interactions. Public chat data may be processed by our third-party AI partners for this purpose.
• Service Improvement: To analyze usage patterns, diagnose technical issues, and enhance the user experience.
• Communication: To send you important service-related notices, updates, and support responses.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share your information with third parties under these specific circumstances:

• Third-Party AI Providers: We may share public chat data with AI service providers (e.g., Mistral AI, OpenAI) to generate insights. These partners are bound by confidentiality agreements and are prohibited from using the data for any other purpose.
• Legal Obligations: We may disclose your information if required by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We employ robust security measures, including encryption and access controls, to protect your information against unauthorized access, alteration, or destruction. However, no internet-based service is 100% secure, and we cannot guarantee absolute security.

6. Data Retention and Refresh

We retain your personal data only for as long as necessary to provide you with our services and as required by applicable laws. Specifically:

• Chat messages: Stored for up to 3 months based on your subscription plan, then automatically deleted.
• Viewer profiles: Updated daily when you actively use StreamKin during streams.
• AI-generated insights: Refreshed daily based on new chat activity.
• Platform API data: Refreshed each time you connect or start a stream session.

You can delete your account at any time, which will result in the deletion of your personal information from our active databases.

7. Your Rights Under GDPR and Data Protection Laws

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can update or correct your account information through the settings page or by contacting us.
• Right to Erasure ("Right to be Forgotten"): You can request deletion of your personal data. We will delete your account and associated data within 30 days, unless retention is required by law.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request an export of your data in a machine-readable format.
• Right to Object: You can object to processing of your data for direct marketing or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time (e.g., analytics cookies via the cookie banner).

To exercise any of these rights, please contact us at support@streamkin.com. We will respond within 30 days as required by GDPR.

Revoking Access and Deleting Your Data

You have the right to revoke StreamKin's access to your connected platform accounts and request deletion of your stored data at any time:

• Revoke YouTube/Google Access: Visit your Google Security Settings to revoke StreamKin's access to your Google/YouTube account. This will immediately stop StreamKin from accessing your YouTube data.
• Revoke Twitch Access: Visit your Twitch Connections Settings to revoke StreamKin's access to your Twitch account.
• Delete Your StreamKin Data: You can request complete deletion of your StreamKin account and all associated data by contacting us at support@streamkin.com or using the account deletion feature in your account settings. We will process your request within 30 days.
• Disconnect Individual Platforms: You can disconnect your linked streaming platforms within StreamKin at any time via Settings. This will stop any further data collection from that platform.

Additional Choices

• Cookie Preferences: You can manage your cookie preferences via the cookie consent banner or browser settings.

8. Children's Privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at support@streamkin.com.